Technical Support Application Engineer
Ailleron is a technology company delivering innovative solutions and providing professional support to leading financial, telecommunications and hotel sectors. Leading-edge digital products, high-quality customer services, and hiring over 600 first-rate professionals throughout the world provide us with a meaningful space for constant improvement.
Our offices are located in Europe, in the United States, and Singapore.
LiveBank Virtual Branch is Ailleron’s flagship product.
Details about the product: https://livebank24.com/
AplikujLokalizacja
Bielsko-Biała, Kraków, Remote, Rzeszów, Warszawa
Responsibilities:
- Taking ownership of customer issues reported in Jira, ability to update and process the logged tickets within an agreed resolution time
- Diagnosing, Researching, troubleshooting and identifying solutions to resolve application issues by following standard procedures
- Research and identify solutions to software and system issues and refer to internal Knowledge Database
- Ask customers targeted questions to quickly understand the root cause of the problem
- Understand the issues through talks with clients through a series of actions, either email, video or chat, until they’ve solved
- Properly escalate unresolved issues to next level
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged and Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals
- Work in a 3-shift system
Requirements:
- SQL – Data Query Language
- General knowledge of front-end and back-end programing languages like .Net, JavaScript and HTML
- Windows Server, IIS
- Ability to manage document configuration changes
- Higher Education in Information Technology, Computer Science or relevant field
- Excellent problem-solving and communication skills in English
- Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role
- Familiarity with Jira, Office 365
- Good understanding of computer systems, mobile devices and other tech products
- Ability to provide step-by-step technical help, both written and verbal
- Good communication skills in English both written and verbal
Co oferujemy?
Nie boimy się ambitnych wyzwań zawodowych przez co nieustannie się rozwijamy. Zobacz za co jeszcze lubimy pracę w Ailleron.
