Technical Support Application Engineer

Ailleron is a technology company delivering innovative solutions and providing professional support to leading financial, telecommunications and hotel sectors. Leading-edge digital products, high-quality customer services, and hiring over 600 first-rate professionals throughout the world provide us with a meaningful space for constant improvement. Our offices are located in Europe, in the United States, and Singapore. LiveBank Virtual Branch is Ailleron’s flagship product. Details about the product:


Bielsko-Biała, Kraków, Remote, Rzeszów, Warszawa


  • Taking ownership of customer issues reported in Jira, ability to update and process the logged tickets within an agreed resolution time
  • Diagnosing, Researching, troubleshooting and identifying solutions to resolve application issues by following standard procedures
  • Research and identify solutions to software and system issues and refer to internal Knowledge Database
  • Ask customers targeted questions to quickly understand the root cause of the problem
  • Understand the issues through talks with clients through a series of actions, either email, video or chat, until they’ve solved
  • Properly escalate unresolved issues to next level
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged and Prioritize and manage several open issues at one time
  • Document technical knowledge in the form of notes and manuals
  • Work in a 3-shift system


  • SQL – Data Query Language
  • General knowledge of front-end and back-end programing languages like .Net, JavaScript and HTML
  • Windows Server, IIS
  • Ability to manage document configuration changes
  • Higher Education in Information Technology, Computer Science or relevant field
  • Excellent problem-solving and communication skills in English
  • Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role
  • Familiarity with Jira, Office 365
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to provide step-by-step technical help, both written and verbal
  • Good communication skills in English both written and verbal

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